Reference

Know What You Agree to at vb555

These terms govern every account action on vb555 — from opening your wallet and depositing through bKash, Nagad, or Rocket, to withdrawing your balance and contacting support.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility subject to local lawUpdated terms replace all prior versionsContact support for any dispute
vb555 Know What You Agree to at vb555
HOW WE HANDLE THIS

How vb555 Manages Your Account Obligations

We keep your account data under standard security protocols — your password is hashed, your mobile number is verified by OTP at login, and your wallet details are never stored in plain text. Any change to your registered bKash, Nagad, or Rocket number goes through a re-verification step before it takes effect on withdrawals.

Data Retention We keep account records for as long as your account is active and for a defined period after closure, in line with applicable legal obligations for the regions we serve.
Account Security OTP verification protects every login and every sensitive account change. If you suspect unauthorised access, lock your account from the security settings page immediately.
Terms Updates When we update these terms, we notify you via the email or mobile number on your account. Continued use after the notice date means you accept the revised version.
Dispute Process Raise any terms dispute through live chat or email within 30 days of the event. We review every case against the version of the terms in force at that time.
REACH US DIRECTLY

Contact Us About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a terms query. Our support team will respond and log your case reference on the same session.

Email Support

Send a detailed query to our support address from your registered email. Include your account ID so the team can pull your record without delay.

Account Help Centre

The Help Centre inside your account covers wallet verification, withdrawal holds, and eligibility questions — step-by-step, no waiting for an agent.

Common Questions About These Terms

If something in the terms is not clear, check these answers first. For anything not covered here, reach us through live chat using your account dashboard.

Yes. Every deposit method — bKash, Nagad, Rocket — is covered by these terms. The conditions active at the time of your transaction apply to that specific deposit.

No. We notify you via your registered email or mobile number before any update takes effect. The notice will clearly state what has changed and the date it applies from.

We may suspend or permanently close your account depending on the breach. Any balance held may be reviewed before release, and verification documents may be requested.

Contact us via live chat or email with your account ID and registration date. We will send you the version of the terms that was active when your account was opened.

Access depends on your local law and the regions currently supported. We recommend checking whether your location is an eligible region before you open or fund an account.

Raise your dispute within 30 days through live chat or by email from your registered address. Include your account ID, the date of the event, and a brief description of your concern.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.